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At present, all calls to our 800# customer service line will be redirected to our email customer support team.

Below is a comprehensive list of frequently asked questions about our products and services. For all other inquires regarding this product, or for shipping information and/or installation questions please use the form on the contact page or email us at curbramp.us@gmail.com.

Installation

How many ramps do I need?

Each driveway ramp is 4 feet in length and all of them have pre-drilled holes for connecting together with bolts, so they can be extended as long as you need.

  • Expansion piece(s) for the 8 & 12 ft sets can be ordered separately here. Simply leave an Order Note at Checkout and we will send you the appropriate style.

Quick links:

4 ft Driveway Curb Ramps (1 PC)
8 ft Driveway Curb Ramp Set (2 PC)
12 ft Driveway Curb Ramp Set (3 PC)

What are the dimensions of each ramp?

Ramp Size: (L x W x H): 48.0’’ x 16.0’’ x 2.6’’

How do I secure the ramps to the curb?

The ramps come with concrete bolts to anchor them to the curb.

How do I install the concrete bolts?

First, line up the ramps where you want them and pre-drill a small hole through the premade holes in the ramp to mark where your holes need to be on the curb. Then remove the ramps and finish drilling the holes into the curb using a concrete drill bit. Then place the ramps back and hammer the bolts into the pre-drilled holes and use a wrench to tighten them.

Can I remove them once installed?

If you secure the ramps to the curb using the concrete sleeve anchors, you would need a bolt breaker to remove them.

Can the ramps be attached together?

Yes. The ramps come with bolts to fasten them together side by side using a wrench.

How long does it take to install?

It takes about 20 minutes to measure out and line up where you want them, drill the holes and fasten them together and onto the curb.

What types of curbs can you install these on?

The ramps are designed to be installed on rolled or “rolling” curbs. While made for driveways, they can be installed anywhere this type of curb exists – golf courses, parking lots, loading docks, sidewalks, rain gutters, garages etc.

How does the ramp allow for flow of water?

The ramps have a built-in drainage channel underneath to facilitate street drainage.

Can they be installed in cul de sacs?

Yes, they can be installed on curved curbs in cul de sacs.

What types of vehicles do they work for?

Curb Ramp™ provides better access over curbs for all vehicles up to 22,000 lbs – cars, motorcycles, boats, trucks, forklifts, RV’s, wheelchairs, scooters and more.

How do they perform in rain, snow and ice?

The ramps feature a uniquely designed anti-slip textured surface for superior tire traction in all weather conditions.

How long will they last?

The ramps are made from a proprietary combination of recycled and the highest quality marine grade rubber and can support up to 22,000 lbs. They are as sturdy as they come. In all the years we’ve been in business we have not had any report of these ramps breaking down.

Orders & Processing

How long does it take for my order to be processed?

Under normal circumstances, most items are shipped within 3-5 business days or less. Items out of stock may be sourced from an individual sales representative or reseller in order to fulfill orders in a timely manner. Packaging and branding may vary.

Can I order an extension piece for the 8/12 ft ramp set?

Yes, you can order a 4 ft Driveway Curb Ramp and make an note at Checkout that it’s an expansion piece for the for the 8-12 ft set.

Do you ship outside the US? Alaska, Hawaii, PR?

No, we do not ship outside the continental US.

How are shipping costs calculated?

There is typically a ~$15 flat fee delivery charge per ramp. Free Shipping may be offered on special occasion as a part of a limited time deal.

What payment methods do you accept?

We accept all major credit cards as well as PayPal and Venmo.

How do you protect my credit card information?

We take your online protection very seriously and have taken the necessary measures to ensure your data safety and privacy by using PayPal’s secure gateway to protect your private information. PayPal uses data encryption and anti-fraud technology to keep your information secure. Your credit card information is never stored by us.

What if I don't have a PayPal?

You don’t need a PayPal account. You can pay using a debit or credit card or Venmo at Checkout.

Do I need to have an account to place an order?

No. You do not need to register an account.

What if I need to cancel?

If you need to cancel an order, please contact us ASAP. In keeping with the very best customer service, we’ll do our best to cancel your order and issue a refund. If your order was already shipped however, normal return policies apply.

What if I need to return or exchange my ramp?

Please contact us and we will work with you to get your return labels to you and your refund as quickly as possible. Please note that we do not accept returns on used ramps. You may return new ramps within 30 days of delivery. Should we accept the return, the buyer is required to pay for its return and this fee will be deducted from the total refund.

What is the cost per ramp?

You can find up-to-date pricing including limited-time discounts and specials on each individual product page.

What are your CS hours?

Our customer service line is open weekdays 9 am – 5 pm EST. Feel free to contact us anytime and we will get back to you within 1 business day.

Can I speak with a customer service representative?

For all inquires regarding this product, shipping/tracking and/or installation please use the form on the contact page or email us at curbramp.us@gmail.com. For specific installation questions, feel free to send us a photo of your driveway curb so we can take a look and connect you with one of our specialists by email or phone.